Shipping
Orders are shipped in the order in which they are received. An order is considered complete once all necessary information for the order is received (FFL, FOID, FID, Permit, etc).
We can not ship ammunition post office boxes. A street address is required.
Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit. Orders will be shipped via UPS, FedEx, or USPS. We reserve the right to choose the shipping carrier for each order. Tracking numbers will be provided on all orders.
All orders receive email confirmation of shipment and are updated on the Order Status page.
Returns & Exchanges
All returns must be unopened and in original packaging to receive return credit.
Returns or exchanges must be arranged within 10 days of receipt. Any return or exchange initiated after 10 days will not be accepted.
***A 15% restocking fee is applied on returns and exchanges.***
No returns on ammunition or closeouts. No returns or exchange for superficial damage to packaging, as long as the actual product is not damaged.
Defective items are not warranted by Bobby’s Burners. Returns of defective merchandise are subject to manufacturer approval.
When returning a product, we recommend the use of an insured and trackable shipper such as UPS or FedEx. Bobby’s Burners does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages.
Shipping Fees
Ground shipping is guaranteed to be delivered within 14 days of shipment. It is normally less than five days, but can take up to 14 days. After 14 days we will file the claim with the carrier and either reship your item or process a full refund. Shipping price listed online is not applicable on some oversize items, in these cases actual shipping via the lowest cost carrier will be charged.
Order Changes
Once you submit your order to Bobby’s Burners and it has been processed and shipped, we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.
Order Cancellations
Customers are able to cancel an order anytime before the item ships. If you cancel your order after the end of the business (5:00PM EST) the day that you placed the order, you will be assessed a 10% cancellation fee.
International Orders
We only ship to the US. No international orders.